Shipping & Returns
Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping options
Priority
1 to 3 business days
$10
Next day
1 to 2 business days
$27
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@punkinspatch.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
-
We accept returns up to 3 days after delivery, if the item is unused and in its original condition refund the full order amount minus the shipping costs for the return.
-
We will exchange one candle for one different container (please specify type and style at time of return)
-
In the event that your order arrives damaged in any way, please email us as soon as possible at info@punkinspatch.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
-
If you have any further questions, please don't hesitate to contact us at info@punkinspatch.com.